Eligible requests
For this website, A request may be considered only when an item arrives damaged, defective, incorrect or materially different from its product description. Contact us within 30 days after delivery. This is not a change-of-mind or no-reason return policy. We use this approach to provide consistent support.
Evidence and authorization
As part of our service, Send the order number, ordering email, a clear description and photographs or video that show the issue. Do not mail anything back unless we first authorize the return and provide instructions; unauthorized parcels may not be accepted or reimbursed. This lets us respond with the right information.
Review, replacement and refund
For an orderly process, We review the order record and evidence before deciding whether a replacement, refund or other resolution is appropriate. Approved refunds go to the original payment method, subject to processor timing. Replacements depend on stock and may require the original item to be returned. The same standard applies throughout the service.
Contact
Email: trankhanh382190@gmail.com
Mailing address: 30 Lincoln St, Augusta, ME, 04330, United States
Phone: (207) 386-2838